Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you fill out our contact form, subscribe to our newsletter, or otherwise communicate with us. This may include your name, email address, phone number, and any details you share about your travel plans.

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and time spent on the site, typically through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

3. Cookies & Tracking

Our site may use cookies and similar technologies to remember preferences and understand site usage. You can control or disable cookies through your browser settings; doing so may affect some site functionality.

4. Affiliate Links & Third Parties

This site contains affiliate links to third-party booking platforms (such as tour, hotel, car rental, and travel insurance providers). When you click these links and make a purchase, the third party may collect information directly from you in accordance with their own privacy policy — we encourage you to review those policies before booking. We do not control and are not responsible for the privacy practices of third-party sites.

5. Data Sharing

We do not sell your personal information. We may share information with service providers who help us operate our website (such as hosting and email providers), who are obligated to keep your information confidential and use it only for the services they provide us.

6. Data Retention

We retain enquiry and newsletter information for as long as needed to respond to your request or to maintain a reasonable record of past correspondence, and will delete it sooner at your request.

7. Australian Privacy Principles

Aura World Travel is based in Australia, and we manage personal information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This means we aim to be transparent about what we collect and why, to use it only for the purposes described in this policy, and to keep it reasonably secure.

If you have a concern about how we've handled your personal information, you can contact us directly using the details on our Contact page. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If we experience a data breach that's likely to result in serious harm to you, we'll notify you and the OAIC in line with the Notifiable Data Breaches scheme.

8. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you, or object to how we're using it. Visitors outside Australia may have additional rights under their own local laws (for example, the GDPR in the EU/UK). To exercise any of these rights, contact us using the details on our Contact page.

9. Children's Privacy

Our site is not directed at children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

Questions about this policy, or requests relating to your personal information, can be sent through our Contact page.